| Error code 83 is frequently encountered by Disney Plus customers. Let’s check how to fix it and how to watch Disney Plus videos seamlessly on your computer, smartphone and other devices. |
Disney says that a problem with your Internet connection usually causes error code 83 when you try to watch a video on an incompatible device. However, for other reasons, Disney Plus error code 83 may also appear, disrupting your viewing experience. This post will explain how to fix them.
What is Error Code 83 on Disney Plus?
Each error code has a clear definition that leads to its cause. You will get the following message regarding code 83,
“Something went wrong. Please try again. If the problem persists, visit the Disney+ Help Center (Error Code 83)”.
Disney has clarified which device types of content can be accessed. For example, if you use a computer, you can watch videos from Windows, Mac, and Chrome OS. For smartphone users, the account can also be accessed only on Android, iOS, and Amazon Fire devices.
If you try to watch the video from unsupported devices or apps, Disney will automatically block it and show error code 83. So first, make sure you are using the right device. If the problem still persists, go to the next section to detect actual reasons and get fixes.
How to Fix Error Code 83 on Disney Plus?
These are other situations that can cause error code 83 and their solutions,
1. Internet connection
A fast and stable internet connection is essential to stream videos smoothly. For wired connections, make sure your router is working properly. If necessary, you can try restarting the router device. This method is often used to solve the problem.
For wireless data connections, check that it has a full signal and is green. Error code 83 may appear even if the internet is down. See if other web pages and YouTube videos are open.
Now do as below,
- If no website opens, restart your data card device.
- If it doesn’t help you solve things or face slow speed issues, contact your internet service provider and file a complaint.
2. Update
As a security measure, apps like Disney frequently update their list of supported device models. Ensure your phone is not too old and the operating system is up-to-date.
Otherwise, there might be a bug in your Disney app version. They will fix it in the next update. Check the App Store or Google Play Store to see if there is an update for the Disney Plus app. Upgrading to it will probably solve your problem.
3. Force close/restart Disney+
This is another method to fix Disney Plus error code 83 on desktops, mobiles, and other streaming devices.
- Exit the Disney Plus tab on your web browser. Clear history and cache. Try another browser to ensure that it’s not a browser-related issue.
- On smartphones and tablets, clear the app cache first (Settings > Apps > Disney+ > Storage & cache > clear cache). Then, force close it (Apps > Disney+ > Force stop). Force close all running apps as well. Click the three-line icon in the bottom-right corner of your screen. It will show all running apps on your device. Tap ‘the Close all’ button.
- On other device types, close Disney+ as usual.
Open Disney Plus again and try to play any video. Restart your device to check if it solves things. Most of the problems in mobiles can be solved by restarting.
4. Reinstall Disney Plus
Uninstall and reinstall Disney Plus. Sign in to your account and watch any video that is played.
Disney’s servers will probably be down if there are any more outages. Contact their customer support to know more.
Final Thoughts
Disney Plus is a popular streaming service for watching your favourite movies and series in HD quality. It ensures a seamless entertainment experience on computers, smartphones, smart TVs, and game consoles.
If you ever want a change, you can rely on other streaming platforms like HBO Max for different viewing options.
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